Terms of Service

1. The service

LixKart lets businesses build and run an online store. That includes a storefront at <your-store>.lixkart.com or your own domain, an admin panel for products, orders, inventory and customers, courier and SMS integrations. Features and limits depend on your plan.

LixKart is a software provider. You, the merchant, are the seller of everything listed in your store. We are not a party to any sale between you and your shoppers.

2. Your account

• You must be at least 18 years old and able to enter a binding contract under the laws of Bangladesh.
• Sign-up requires a mobile number that you own. Give accurate information and keep it up to date.
• Keep your password private. You are responsible for everything done through your account, including by staff you invite to your store.
• Tell us right away at [email protected] if you think someone has accessed your account without permission.

3. Your responsibilities as a merchant

• Follow every law that applies to your business, including the Consumer Rights Protection Act 2009 and the Digital Commerce Operation Guidelines 2021, and hold any trade licence or permit your products require.
• Describe products, prices and delivery charges honestly, deliver what you sell, and handle returns, refunds, complaints and warranty claims from your shoppers.
• Publish your own return and refund policy and contact details on your store. Shoppers’ questions about orders go to you, not to LixKart.
• Use the shopper data you collect (names, phone numbers, addresses) only to fulfil and support their orders, and only send marketing SMS or messages where the law allows it.
• Make sure you have the rights to every image, text and brand name you upload.

4. What you can’t sell or do

You may not use LixKart to sell, promote or do any of the following:

• Anything illegal in Bangladesh, including narcotics, weapons, ammunition and explosives.
• Counterfeit, pirated or stolen goods, or anything that infringes someone else’s trademark or copyright.
• Prescription medicine without the required licence, or products with false health claims.
• Adult or sexually explicit content, gambling, or betting.
• Pyramid schemes, fake products, fraudulent orders, or collecting advance payments for goods you won’t deliver.
• Protected wildlife, human body parts, or hazardous materials that couriers can’t legally carry.
• Content that is hateful, harassing, or that incites violence.
• Spam, phishing, malware, or attempts to access other stores’ data or to overload or disrupt the platform.

We may remove listings, suspend or close stores that break these rules, and report illegal activity to the authorities.

5. Plans, fees and payment

• The Free plan costs nothing. Paid plans are prepaid for one month or one year at the price shown when you pay. Prices are in Bangladeshi Taka (BDT).
• Payments are processed by our payment partner through bKash, Nagad, Rocket and the other methods it supports. We never see or store your wallet PIN or card number.
• Plans don’t renew automatically. We never charge you without you starting the payment. Renewing the same plan before it ends adds a full period to the current end date. Switching to a different plan starts a new period immediately, with no proration or credit for unused time.
• Each plan has limits, such as the number of products, staff, monthly orders and storage. When you reach a limit, you’ll need to upgrade to add more.
• If a paid plan ends and you don’t renew, we may limit your store to Free plan features, or suspend it until you pay. Your data stays in your account while it is suspended.
• We may change plan prices or features. Price changes never affect a period you have already paid for.
• Refunds are covered by our Refund Policy.

6. Shopper payments and cash on delivery

LixKart does not collect money from your shoppers. Cash on delivery is collected by you or by the courier you choose, and remitted to you under your own agreement with that courier. We are not responsible for courier delays, lost parcels, or unpaid or late cash remittances.

7. Third-party services

Some features connect to services we don’t control, such as courier companies (Steadfast, Pathao, RedX, Paperfly), SMS providers, Meta (Facebook and Instagram), Google Analytics and payment gateways. Your use of those services is also governed by their own terms. We aren’t liable if one of them is unavailable, changes its API, or rejects your account.

8. Your content and our platform

You own your store content: products, images, descriptions and your data. You give us a limited licence to host, copy, resize and display it as needed to run your store and the LixKart service.

We own the LixKart software, design, themes and brand. You may not copy, resell, reverse-engineer or build a competing service from them.

9. Store addresses and custom domains

Your lixkart.com subdomain is provided for as long as your store is active. We may reclaim subdomains that impersonate other brands or belong to closed stores. If you connect your own domain, you remain responsible for registering and renewing it.

10. Availability and changes

We work hard to keep LixKart running, but we don’t promise it will be available without interruption or error. We may add, change or remove features. If we remove a feature that is central to a plan you’ve paid for, we’ll give you notice.

11. Suspension and closing your store

• You can stop using LixKart at any time. Contact [email protected] to have your store closed and deleted.
• We may suspend or close a store without refund if it breaks these terms, puts shoppers at risk, or if we are required to by law. Where it’s reasonable, we’ll warn you first and give you a chance to fix the problem.
• Deleting a store is permanent.Its products, orders, customers and settings are removed and can’t be recovered. Export anything you need first.

12. Disclaimers and limitation of liability

LixKart is provided “as is”. To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits, lost sales or lost data. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose.

13. Indemnity

You agree to cover our losses and reasonable legal costs if a shopper, rights holder or authority makes a claim against us because of your products, your content, or your breach of these terms or the law.

14. Changes to these terms

We may update these terms. If a change matters, we’ll notify you by email, SMS or in the admin panel at least 7 days before it takes effect. If you keep using LixKart after that, you accept the new terms.

15. Governing law

These terms are governed by the laws of Bangladesh. We’ll try to settle any dispute informally first. If that doesn’t work, the courts of Dhaka have exclusive jurisdiction.

16. Contact

LixKart, Dhaka, Bangladesh. Email: [email protected]