Refund & Cancellation Policy

1. How plans are delivered

LixKart is an online service, so nothing is shipped. Your paid plan is activated automatically as soon as the payment gateway confirms your payment, usually within a few minutes. If your plan isn’t active within 24 hours of a successful payment, contact [email protected]and we’ll activate it or refund you in full.

2. Cancelling a plan

• Plans are prepaid and never renew automatically, so there’s nothing to cancel to avoid a future charge. If you don’t renew, your plan simply ends at the end of the period you paid for.
• You keep all paid features until that date.
• The Free plan has no charges and you can stop using it at any time.

3. When you can get a refund

• First-time purchase, 7 days:if you buy a paid plan for the first time and aren’t happy, ask within 7 days of payment for a full refund. This applies once per store.
• Duplicate or wrong charges:if you were charged twice, charged the wrong amount, or charged for a payment that didn’t activate your plan, we refund the extra amount in full.
• Our fault: if a serious problem on our side stops your store from working for a long period, we may refund or extend your plan in proportion to the time affected.

4. When refunds aren’t available

• Renewals of a plan you’ve already used, and requests made more than 7 days after payment.
• Unused time when you switch to a lower plan or stop using LixKart before your period ends.
• Stores suspended or closed for breaking our Terms of Service.
• Charges from third parties, such as courier fees, SMS sent through your own provider, or domain registration.

5. How to request a refund

Email [email protected] from the email address or mobile number on your account with your store name, the payment date, and the transaction ID from bKash, Nagad or your payment receipt. We reply within 3 working days.

Approved refunds are sent back to the original payment method, or to the same mobile wallet number you paid from, within 7 to 10 working days. When a refund is approved, the plan it paid for ends.

6. For shoppers

Each LixKart store is run by an independent merchant who sells the products and sets their own return, exchange and refund rules. LixKart doesn’t collect payment for these orders, so we can’t refund them. Contact the store directly using the phone number or contact details on its website. If a store doesn’t respond or you think it’s acting fraudulently, tell us at [email protected]and we’ll look into it.

7. Contact

LixKart, Dhaka, Bangladesh. Email: [email protected]